Information We Collect

We may collect information including:

• Name
• Email address
• Phone number
• Property address (where applicable)
• Service enquiry details
• Photos, videos or documents shared with us
• Technical information such as IP address, browser type, device information and approximate location data
• Website usage data collected through cookies and analytics tools

How We Use Your Information

We may use collected information to:

• Respond to enquiries and requests
• Provide quotations and proposals
• Schedule and manage services
• Maintain service and customer records
• Improve website functionality and user experience
• Communicate service updates and important information
• Comply with legal and regulatory requirements

Information Sharing

ALVORA does not sell personal information.

Information may be shared with trusted third-party service providers, contractors or technology partners only where necessary to provide services, process requests or support business operations.

Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. While we implement security measures, no online transmission or storage system can guarantee complete security.

Data Retention

Personal information will be retained only for as long as necessary for operational, contractual, legal and regulatory purposes.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse website performance and enhance user experience. Users may disable cookies through browser settings if preferred.

Your Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information.

Third-Party Links

Our website may contain links to external websites. ALVORA is not responsible for the privacy practices or content of third-party websites.

Policy Updates

We may update this Privacy Policy periodically without prior notice. Any updates will be published on this page.

Contact Information

For questions regarding this Privacy Policy or your personal information, please contact: